About the role

We are excited to announce an opportunity for Technical Support Manager to join TeqBlaze, a pioneering force in the AdTech industry known for its innovative digital advertising solutions. As TeqBlaze's recruitment partner, we are looking for a professional who is passionate about technology, excels in fast-paced environments, and is eager to make a significant impact in AdTech.

TeqBlaze is a trailblazer in the AdTech sector, dedicated to reshaping the digital advertising landscape globally. As their recruitment partner, we're proud to connect talented individuals with opportunities to join TeqBlaze's innovative team. They are focused on creating cutting-edge white-label programmatic solutions that go beyond meeting client needs to anticipating and shaping future demands. With a blend of advanced technology and creative strategy, TeqBlaze turns industry challenges into opportunities and data into insights.

Their team comprises some of the brightest minds in the industry, who are always on the cutting edge of new trends and technologies. Joining TeqBlaze, you become part of a dynamic community that prizes bold ideas and values collaborative problem-solving.

Are you passionate about making a real impact and working in a fast-paced adtech environment? Do you thrive in a collaborative setting and have a strong track record of success? If so, we're looking for you!

Responsibilities:

• Act as a primary point of contact for B2B clients, building and maintaining strong working relationships with them

• Communicate with clients through various channels including Slack, email, and Google meets

• Guide clients on product features and settings helping them understand and get the most out of it

• Consult clients on industry-related questions (Ad Tech) and best practices

• Investigate and troubleshoot technical and operational issues reported by clients

• Create and manage bug reports and support tasks via Jira, provide regular status updates

• Keep clients informed about timelines, progress, and outcomes in a timely manner

• Participate in regular calls with clients to discuss open and new queries

• Collaborate with internal teams (tech, product, growth) to support clients efficiently

Hard Skills:

• 1+ year of experience in Ad Tech (DSP, SSP, programmatic ecosystem) - must

• 2+ years of experience in technical support or a similar role

• Experience with B2B clients - is a plus

• Strong written and spoken English (fluent)

• Spanish - at least any level - big plus

• Analytical skills (Excel, Google sheet)

Why should you consider a position at TeqBlaze?

• Dive into groundbreaking projects where technology and innovation converge.

• Enhance your skills through comprehensive training programs and access to global industry events.

• Join a vibrant team dedicated to pushing boundaries and achieving collective success.

• Enjoy the flexibility to work how and where you perform best with remote, hybrid, or office settings options.

• Benefit from a full suite of perks, including robust health coverage, generous vacation time, and proactive wellness initiatives.

Explore a career with TeqBlaze through us and become part of a visionary company transforming the digital advertising landscape. Apply now to make a significant impact and advance your career!